12:00 PM - 12:45 PM EST
Open to members and guests of The WIT Network!
Join us for a Lunch & Listen Keynote Spotlight, featuring a powerful recorded keynote from Igniting Excellence 2026, The WIT Network’s signature leadership conference. This session offers a bite‑sized taste of the inspiration, insight, and leadership perspectives that define the Igniting Excellence experience.
The Experience Mindset: The Flywheel of Growth
In this provocative keynote, Tiffani Bova, one of the world’s leading voices on growth, innovation, and customer transformation, challenges leaders to rethink how growth really happens. Employee experience (EX) and customer experience (CX) aren’t separate strategies -- they are deeply connected drivers of performance, retention, and results.
What if your biggest growth lever isn’t a new product, market, or technology, but the experience of the people powering your business?
In today’s competitive landscape, many organizations focus heavily on customer experience while overlooking the employee experience that sustains it. For women in the workforce, this gap often shows up as disengagement, limited advancement, and preventable attrition, ultimately constraining growth for everyone.
Drawing from her bestselling book The Experience Mindset and decades of advising global brands like Microsoft, IBM, and Salesforce, Tiffani presents a practical framework to help senior leaders just like you:
- Understand how employee experience directly impacts customer outcomes
- Identify critical gaps that are slowing growth across departments
- Align HR, finance, operations, and frontline teams around shared KPIs
- Create an experience-driven flywheel that boosts retention, productivity, and revenue
Whether you’re scaling rapidly or working to sustain momentum, this keynote offers a clear path to inside-out growth by creating environments where people, including women at every level, can do their best work.
If you’re leading through transformation, you can’t afford to ignore the connection between how your people experience work and how your customers feel and experience your brand. Tiffani Bova doesn’t just make that connection clear -- she shows you how to act on it.
Whether you’re joining over lunch, coffee, or at the end of your day, this is your opportunity to sample the energy, ideas, and leadership perspectives that bring our global community together. Attendees are welcome to stay on for a few minutes after the recording concludes for informal conversation and reflection - and discover how to access the full collection of conference recordings.
Wednesday, May 13, 2026
12:00-12:45 p.m. Eastern Time